My mortgage servicer changed. What should I check?

Verify the instructions independently

Use official transfer notices and contact information you can verify through your existing servicer. Be cautious with unexpected messages changing payment instructions. The new company should be confirmed before you share banking information or send a payment.

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Check automatic payments

Ask whether your current automatic arrangement transfers or needs to be set up again. Confirm the final draft by the old servicer and the first draft by the new one. Avoid both a missed payment and two withdrawals. Do not assume the website account moves automatically.

Save a before and after record

Keep the last old statement, first new statement, transfer dates and proof of recent payments. Compare principal, escrow and the payment due. If something differs, ask for an explanation before assuming it is a new loan term.

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Know the transfer payment protection

For 60 days after a servicing transfer, the new servicer cannot charge a late fee or treat the payment as late if the old servicer received it on time, including any applicable grace period. Keep proof of receipt and contact the new servicer if needed. This protection does not let you skip a payment.

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Follow up on an error through the right channel

Contact the servicer promptly if a payment is missing or a balance appears wrong. Use the designated written request or dispute process when appropriate and keep records. A public website question is not a formal servicing dispute.

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Keep your long term contact too

Your servicer handles the account. Eric remains a contact for mortgage planning, a future purchase or a review of financing options. Those roles can continue even when the company collecting the payment changes.